We do not charge call out fees for quotes. Rest assured that we only charge for our time on the project, after the quote has been accepted. We believe in charging fairly as we value return business.

In some instances where we need to cover our travel costs for a job, we will charge a call out fee on top of the labour. This fee is usually only applied to small jobs where we spend less than an hour on site, or for emergency call outs. 

Yes, it is important to have your gas appliances serviced and to have regular health checks. An un-serviced or un-healthy appliance can affect the combustion of the gas. For example, insufficient heat output, a yellow flame producing soot and most importantly, carbon dioxide.

When not serviced frequently, or properly, gas appliances have the potential to become dangerous. Your safety is our upmost priority, and we want to ensure a long life for your appliances. See the example below, showing an un-serviced hot water system. The build up of soot caught fire causing the flames to spread to the eaves on the house. Luckily, the owner was at home and could extinguish the fire quickly.

LPG stands for Liquified Patroleum Gas. LPG is used where there is no access to gas mains. LPG will be delivered by your gas supplier in cylinder form.
Propane is the same as LPG, Propane is the American term for LPG and is often enough used or interchanged by some.

Natural Gas is normally piped in underground, through a gas meter. In some cases, LPG will be reticulated (supplied from a remote area through an underground pipe network) and may be mistaken for Natural Gas.

The physical properties of LPG and Natural Gas are very different. LPG is heavier than air and will sink to a low point when un-burnt. Natural Gas is lighter than air and will rise into the atmosphere. LPG is stored in liquid form, in the cylinder and is turned to vapour when drawn out of the cylinder. The volume will expand 270 times its’ own weight when transferred from liquid to vapour.

Due to these differences, it is important to note that you will require different appliances based on your supply (LPG or Natural Gas). Chat to us to learn more about which appliances will suit your gas supply best.

Despite the fact it may seem difficult to convert your electric stove to a gas stove, the conversion is usually a pretty easy process!

We are happy to clear up any questions you may have about your individual circumstances in person or over the phone when you contact us.

If you currently have a gas supply installed in your home, the job could be as simple as installing an additional pipe to the kitchen. If you do not have any pre-existing gas installed, you will need to also consider the supply and location of the gas cylinder.

Nonetheless, both scenarios are straightforward and easy for us to undertake with our level of experience.